Refund Policy

We want every client to be happy with our work. This policy explains how cancellations and refunds are handled.

Project advances

The advance payment reserves our team's time and covers discovery and planning work. If a project is cancelled before any work has started, the advance is refunded after deducting payment processing charges.

Cancellation during a project

If a project is cancelled after work has begun, payment is due for work completed up to the date of cancellation. Any amount paid in excess of completed work is refunded.

Completed milestones

Payments for milestones that have been delivered and approved are non-refundable.

Hosting, domains and third-party costs

Domain registrations, SSL certificates, third-party licences and hosting fees paid on your behalf are non-refundable, as they are passed directly to the providers.

Maintenance plans

Monthly maintenance plans can be cancelled at any time with notice before the next billing cycle. Fees already paid for the current month are not refunded.

How to request a refund

Contact us through our contact page with your project details. Eligible refunds are processed within 7–10 working days to the original payment method.